Jul 2019 – Jan 2020Overland Park, KS
Licensed Property & Casualty Agent
SelectQuote Insurance Services
- Collected premiums on or before the effective date of coverage, often coordinating with mortgage companies.
- Assisted new customers with application and risk-assessment processes.
- Educated policyholders and third parties on policy changes and coverage improvements.
- Handled high-volume customer inquiries and complaints — roughly 125 phone calls per week.
- Onboarded new customers across 19 separate websites, and streamlined servicing of existing customers across 4.
- Communicated through web-based CRM systems, email, direct messaging, e-fax, and phone.
- Conducted annual policy reviews to support retention and renewal business.
Feb 2019 – Jul 2019Irvine, CA
Night Auditor
Embassy Suites
- Balanced hotel accounts, resolved discrepancies, and settled accounts receivable for Front Desk and Food & Beverage.
- Collected, verified, and stored transaction documentation for Accounting review, matching purchase orders with invoices.
- Prepared Daily Revenue, Daily Transactions, Cashier, Account Balances, and Adjustments reports, plus a time-logged Daily Activity Report for department managers.
- Compiled budget figures from prior budgets, estimated income, and expenses.
- Used OnQ and SHARP to analyze, store, and record financial information.
- Covered daytime shifts during staffing shortages.
Mar 2018 – Oct 2018Montebello, CA
Guest Service Agent
Hilton Garden Inn
- Supported guest satisfaction in comfort, convenience, and value, operating an 8-line phone system and switchboard.
- Monitored financial data and credit-card and cash transactions for accuracy.
- Trained 3 new employees on OnQ PMS, administrative procedures, company policies, and performance standards.
- Maintained confidentiality when creating guest files, reports, and records.
- Supported Sales, Accounting, and Housekeeping with communication and administrative tasks.
Feb 2012 – Apr 2014Hanoi, Vietnam
Office Assistant
Diamond A&B Plastic Surgery Hospital
- Launched the company's Facebook page in 2012.
- Reduced office-supply overhead by roughly $1,500 through purchase-order controls and centralized vendors.
- Coordinated meetings, travel calendars, and business and social events.
- Answered and redirected up to 10 calls per hour and routed business correspondence to the right departments.
- Oversaw automated tracking and documentation of data, client correspondence, and office operations.
- Greeted visitors, including VIPs, vendors, and interview candidates, while managing competing administrative priorities.
